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TLN - The Power of Positive Language

  • Oct 20, 2017 (10:00 - 11:00 am Central Time) – Webinar

Course Description

No. But. Don’t. These words will stop conversations cold, and possibly even make matters worse. Reduce conflict, manage difficult customers, and redirect performance by harnessing the power of positive language. Learn ten techniques to transform tough conversations to ones filled with respect and momentum – all without a no, not, but, can’t or don’t.

The Power of Positive Language – increase communication effectiveness with positive language techniques. Redirect performance, reduce conflict, manage customer expectations without using no, not, can't, or don't.


Robin Thorstenson has been leading teams to the next level for three decades in a wide range of roles and industries, ranging from healthcare to government to nonprofits. She currently serves as a training coordinator with a community bank where she coordinates learning experiences for team members, provides leadership training and coaches emerging leaders.

Thorstenson holds an MBA from the University of St. Thomas, as well as certification in mentoring and leadership curriculums. She is recognized for her expertise in generational culture and has presented to thousands on the topic, most recently at the Energy Generation Conference. She is actively involved in the community and serves on the Dakota Media Access Board, the Leadership Bismarck Mandan Steering Committee, and the local board of Association for Talent Development. Thorstenson shares her time and talents with the Dakota Digital Film Festival and the Bismarck Animal Impound. And, whenever possible, Robin will be enjoying the outdoors with her husband and dog.

Target Audience

All Staff


REGISTRATION DEADLINE: Tuesday, October 17, 2017

More Info

The above resource and more can be accessed by visiting the TLN Learning Management System (LMS).

515 ½ E BroadwaySuite 101Bismarck, ND 58501